Managed Services

Managing and maintaining an IT infrastructure can be costly and over-whelming. CMC’s knowledgeable, certified technical experts provide you with the peace of mind you need to let us worry about your network so you can focus on the future of your business. We can monitor, manage and maintain your IT infrastructure remotely, supported by on-site services. CMC customizes each Service Level Agreement (SLA) to ensure our clients receive the level of tech support they require without paying for services they don’t need. Managed Services offer clients the chance to maintain network security, minimize capital investment as well as monthly IT costs, and increase performance and functionality. 

Desktop Standard Care

1. Asset Inventory Management
2. Software Package Distribution
3. Anti-Virus/Anti-Spyware Management*
4. Patch and Service Pack Management
5. IT Policy Management
6. Scheduled Machine Maintenance
7. Desktop Monitoring/Trending

Server Standard Care

 1. Asset Inventory Management
2. 24 x 7 Server Monitoring & Alerting
3. Remediation, Escalation, Logging
4. Event Log Monitoring
5. Back Up Log Monitoring**
6. Anti-Virus/Anti-Spyware Monitoring*
7. Server Availability Monitoring
8. Critical Service Monitoring
9. Performance Monitoring & Reporting
10. Anti-Virus/Anti-Spyware Management
11. Patch & Service Pack Management
12. IT Policy Management
13. Scheduled Machine Maintenance
14. Network Device Availability Monitoring

***Must license Kaseya Endpoint Security module, otherwise will provide best effort
****Must license Kaseya BU-DR module, otherwise will provide best effort